Privacy Policy

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Last updated: [date]

Aya Cocoa (“we”, “us”) respects your privacy. This policy explains how [registered legal business name], trading as Aya Cocoa, handles personal information when you browse our website, place an order, contact us, or request a customised chocolate gift. Privacy contact: [privacy email or contact channel].

Information we handle

Depending on how you use the website, we may handle your name, email address, phone number, delivery address and area, order and product details, selected delivery date, gift-card message, and messages you send us. The payment provider selected at checkout processes payment credentials. We do not claim to store full card details unless our approved payment setup actually does so. If enabled, our website may also process basic device, log, cookie, or analytics information. Tools used: [analytics/cookie tools or “none”].

Why we use it

We use order and contact information to confirm and fulfil orders, arrange delivery, respond to enquiries, prepare approved personalisation, provide customer support, maintain business records, protect the website, and meet legal obligations. We use optional analytics or marketing cookies only as configured and with any consent required by law. We send promotional messages only where permitted and provide a way to opt out.

Who may receive it

We share only the information needed with service providers that help run the store, process payments, host the website, or deliver orders, and with authorities where the law requires it. Providers and any cross-border processing: [hosting, payment, delivery, messaging, analytics providers and locations]. We do not sell customer personal information.

Retention and security

We keep information for as long as needed for the purposes above, required business records, resolving order issues, and legal obligations. We use reasonable safeguards, but no online service can promise absolute security.

Your choices and requests

Subject to applicable law, you may ask to access or correct personal information, ask about its use, or request deletion where we are not required to retain it. You may opt out of promotional messages. Contact [privacy email or contact channel]. We may need to verify your identity before responding.

Cookies and third-party services

Essential cookies support website functions. Optional analytics or advertising cookies, if used, should be listed and controlled through the site's consent settings. When you follow a payment, delivery, WhatsApp or Instagram link, that provider's own privacy terms apply.

Updates

We may update this policy when our operations or legal requirements change. The current version and its effective date will appear on this page.