Returns & Refunds Policy

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We want every order to arrive as expected. If an order is incorrect, damaged, or raises a quality concern, contact us as soon as reasonably possible at [WhatsApp/contact] with your order number and a description; photos can help us understand the issue. Please keep the product and packaging while we review the request, where practical.

We will review the circumstances and work with you on an appropriate resolution, which may include a replacement, correction, or refund where applicable. Any remedy, eligibility, and process will follow applicable UAE consumer-protection requirements. The fact that a product is food, made to order, or personalised does not remove rights that cannot lawfully be excluded.

If you need to change or cancel an order, contact us promptly. We will explain what is possible based on the order's preparation and dispatch status and applicable requirements. If a refund is approved, it will generally be returned using the original payment method where available; processing time may depend on the payment provider. We will confirm the applicable next steps with you.